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Join the Conversation > Ask the community > Scheduler Error View modes: 
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KnowledgeKube Staff
KnowledgeKube Staff
Demi Munn - 31/03/2017 15:10:41
   
RE:Scheduler Error

Hi Din,

‚ÄčThank you for the information and checking this. I have passed it back to development for further investigation. Once I have more information I will let you know.

 

 

 


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Advanced member
Advanced member
Din TIR - 31/03/2017 14:26:16
   
RE:Scheduler Error

Hi Demi,

I tested both preview and live to run the action. It does work, inserting data to db and sending email.

For scheduler, it only insert data to db but does not send email.

I am running the scheduler at the interval of 1 hour.

Another thing to note that, it fail to run the action when I try to click "Run Scheduler Item" and affect the next schedule run.

Example if I manual run the scheduler item at 1030, the schedule at 1100 will be skip. Then it will run as per normal at 1200.


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KnowledgeKube Staff
KnowledgeKube Staff
   
RE:Scheduler Error

Hi Din,

With further investigation and speaking with the development team it can be one of two possibilities:

1) The action itself is invalid. You can test this by trying to run it manually through your model, rather than the scheduler. If this is the case you will need to fix the action and - hopefully - scheduler should then be able to use it as normal.

2) If the action works fine then please let us know as this will require further investigation.


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